I decided while I was queuing in the rain that I'd be emailing my displeasure.
Response from Macclesfield Chief Exec, Kevin Green. In summary, they place blame on Bury Football Club, Greater Manchester Police and extraordinarily Bury supporters for choosing to spend too much time in the town centre and not to travel by coach! They do provide an apology but then caveat it with, 'there was nothing else we could have done'. Still, at least he bothered to provide a response in a timely manner.
I thought I’d provide you with an opportunity to provide an explanation for the farcical arrangements that were in place for away fans on Saturday afternoon. I arrived at the Moss Rose stadium at 20 minutes to three, a little later than I normally would after opting to remain out of the cold for as long as possible, as I know a number of Bury fans did. 30 minutes later, I took my place in the away stand. As I walked in, 10 minutes after kick off, I estimate that at least 150 people were still queuing to get tickets. One particularly upsetting sight I witnessed was two gentlemen who were well into their 90s, accompanied by carers and having to stand in a cold and windswept car park while their carer tried to find a steward. These men deserved better.
Questions that could do with an answer, why did I need to get a ticket from one window only to have to queue again to use the ticket 100 yards away? Why did you not have card payment facilities? Why did you not make people aware that there would be no card payment facility? Why did you not open more turnstiles? Why did you not open more ticket office windows or create an impromptu a kiosk (or just generally react in any way what so ever)? I should point out that you are lucky that bury supporters are largely decent and well behaved people, another set of football fans could have demonstrated quite a nasty response.
I am informed that this isn’t the first time you have had this kind of issue with away supporters this season and if this is true, it is a disgrace. To treat human beings who are trying to support their football club on their hard earned day off, in the way you did on Saturday is immoral. I really hope some immediate action is taken before your next large away following. You are clearly incapable of checking the expected size of future away followings, and so I should tell you, this will probably be on the 22nd December against Port Vale. Oh, and from my experience, port Vale supporters are NOT largely decent and well behaved people.
Macclesfield are a really nice football club, a proper old fashioned English town, and I was delighted when you gained your place back in the Football League and was really looking forward to another trip to Moss Rose. But you let yourselves down badly on Saturday.
Anyway, like I said, an opportunity to provide an explanation, one that I can post on the Bury fans forum and maybe help people understand why they missed up to 25 minutes of the match that they had driven over an hour to watch. Go…
Thank you for your e mail and I have noted your comments.
Bury FC were offered the chance to sell tickets for this fixture, they decided to sell only
Seat tickets as they did not think there would be a demand for terrace tickets.
They sold approx. 300 tickets and the estimate of travelling supporters from Bury FC and
Greater Manchester Police was 500+. We therefore expected about 300 supporters without tickets.
In fact 935 turned up meaning 600 did not have tickets.
A large group of supporters approx. 250 arrived in Macclesfield and spent over an hour in the town before making
there way to the ground, arriving at 14.42 which totally overwhelmed us. Had these supports come straight to the ground
we would not have experienced any problems.
I myself came out to speak to Bury supports who told me they had been told by Bury FC they could pay cash on the turnstiles,
Having checked with Bury, we can find no evidence to support this claim.
Full details of how to pay for tickets were sent to Bury FC and as far as we know this was put on the web site.
We also advised Bury that the ground opened at 2.00p.m. and there were more than adequate catering outlets offering
Hot food, hot drink, snacks and even alcohol available to visiting supporters.
We simply did not have any extra windows to open to sell tickets.
Regarding the incident with the elderly gentleman, we are looking into this, as to why they could not find a steward is a little baffling,
as by 2.45 we had doubled the number of stewards at the car park outside visitors turnstiles, when I arrived I personally saw over thirty
And CCTV has confirmed this. We as a club pride ourselves on catering for disability/vulnerable visitors, we have a designated Disability Supporters Officer,
Who arranges to personally meet and escort/look after any visitors in this category. Having checked with him, he only received two requests for assistance
From Bury supporters, both of whom were accommodated. Had he seen this person or received a request in advance from them, he would have immediately assisted them.
We have in recent weeks had three clubs bringing 1200+ crowds and we have not had any problems, though in their cases, they nearly all
Arrived on coaches and went straight into ground. Bury only bought approx. 50 by coach, meaning 885 arrived independently and a large
Percentage of these spent over an hour in the town centre before coming to the ground.
On behalf of the club, , I can only apologise for the inconvenience you were caused but apart from the steps we took to ensure safety of the
Supporters outside the ground, there was no other practical measures that could be implemented to help ease the problem.